Eng. Michel Maalouf
Summary:
- Experience in servicing multinational companies including AIRTEL AFRICA, ETISALAT, NOKIA, TOTAL, KAHRAMAA …
- Experienced in delivering Data Center Facilities and ICT infrastructure.
- Wide professional network having delivered projects in several challenging markets in MEA.
- Experienced in the telecommunications infrastructure.
- Experienced in ICT infrastructure.
- Experience in multi-site, multi-country operations management.
Summary:
MBA International Paris – a program offered by Université Saint Joseph Beirut
Bachelor of Engineering – Computer Communications Engineer from the Lebanese American University
Computer Skills
- MS Office and MS Project
- Enterprise Asset Management Applications CMMS/CAFM (MAINTA, MAXIMO, COSWIN, DIRIGO)
- Electronic Document Management Applications EDMS (FILEHOLD)
- Risk Based Inspection RBI(CREDO)
- DBMS (MS SQL, ORACLE, ACCESS)
KEY QUALIFICATIONS
- Diagnosis and Gap Analysis
- Project Management
- Contract Management (from tendering to agreement signing)
- Knowledge of many fields of activities: Construction, Oil and Gas, Water Distribution, Facility Management, Property Management and Telecommunication
- Experience in the following subjects: Information Security, Quality, Safety & Security, Human Resources, maintenance, purchase, and inventory.
- Experience in Information Security Process: Access control, Access rights, Collection of evidence, Protection of records, Customer Identification Program, Customer Due Diligence
- Experience in the Information systems: SCM, CRM, ERP, CAFM, CMMS, EAM, EDMS, RBI
- Experience in implementation of management standards (ISO 9001, ISO 17025, ISO 27001, ISO 55001, ISO 41001)
Languages
- French, English, Arabic: read, write and speak fluently.
- Spanish: average
Professional experience
March 2013 – Present
Projects director CONCIEL, Lebanon
Oversee and project manage data center projects, EDMS, CMMS, CAFM and telecom infrastructure projects. Control project budgets and timeline.
- Developed and Implemented the Data Center Collocation Processes:
- Contracts and agreements: outlined the terms of the collocation arrangement, including the cost, the length of the agreement, and the level of service provided.
- Preparation: setting up and configuring the equipment as per the tenant’s specifications.
- Ongoing maintenance: ensuring that the tenant’s equipment continues to operate smoothly.
- Monitoring and management: ensuring that tenant’s equipment operates correctly and efficiently.
- Managed multisite data centers:
- Supported the development of the data center operations manuals to meet stringent customer SLAs, in a 24X7 critical environment.
- Developed & implemented policies & procedures to ensure that core operational functions achieve their business objectives and operating plans support capacity planning and forecasting requirements across the portfolio of sites.
- Carried out periodic operational audits of operational data centers to ensure policies and procedures are being followed.
- Evaluated maintenance providers ensuring maintenance is completed on time and performance of the SLA’s / KPI’s are reported.
- Ensured that planned, corrective, predictive maintenance is being completed at each location in accordance with OEM recommendations in addition to ensure deferred maintenance plans are developed & executed.
- Established and managed group-wide spares management and holding strategy, optimizing inventory, & ensuring availability of spares across sites.
- Liaised with the local teams & issued a comprehensive monthly report outlining the operational status of each data center for but not limited to power, cooling, incidents, EHS etc.
- Completed CAFM projects that help organizations improve their facility management operations and make better use of their resources, ultimately leading to cost savings, improved efficiency, and enhanced customer satisfaction and tenant retention.
- Completed EDMS projects that automate the processes and operations that come with leasing by providing a platform that offers all necessary documents in a digital format.
February 2008 – February 2013
General Manager ASTERA ENGINEERING, Nigeria
Focused on the Design, Building, Operation and maintenance of the Telecom infrastructures full turnkey from the civil and electromechanical systems to the telecom implementation for cellular towers, Data centers and Fiber optic Networks. Joined as a managing consultant during startup and became permanent general manager.
- Setup the procedures and processes for internal and external operations, recruited and selected the management team, developed strategy and direction, set the culture of the company.
- Increased the projects and services of the company which translated into increasing the permanent staff from 20 to 150.
- Implemented custom made workflow and CMMS software application for managing business processes of the company.
- Handled bank relations, acquired contract financing and import facilities
- Lead the head of departments of the company, managed Financial and Physical resources, exercised overall control and supervision of all activities.
- Oversaw the following projects from sales to handover
- Construction of 40 Backbone towers and 350 BTS towers all over Nigerian states.
- Operation and maintenance of 4,600 KM of fiber optics network all over Nigeria with the last mile connection service to the telecom sites and equipment rooms.
- Supply and installation Diesel for 800 cell
- construction of 50 BTS cell sites with solar power.
May 2005– February 2008
MIS Consultant Freelance, Lebanon
Worked as freelance consultant in the field of management consulting and workflow business applications implementation, Business applications included ERP, CMMS, CAFM and EDMS. Design and Implementation of Management Systems (according to ISO 9001, ISO 27001, 17025: standards) for various types of companies by reviewing, designing and improving their processes based on the company’s business needs and vision, documenting processes and creating all forms and checklist needed for work consistency and control.
- Conducted Functional Analysis related to optimizing and allocating the needed manpower and resources for different type of organizations based on gathered data and processes history.
- Assisted management in processing gathered data to extract pertinent information related to customer behavior in order to develop techniques to maximize customer satisfaction and customize already implemented processes to be customer focused.
- Assisted organization in the selection, implementation and training of their management systems and applications. Provided technical assistance to organizations in management of their databases of information.
- Prepared presentations and trainings about computerized information systems; trainings focused on the benefits and uses of these information systems, with a technical and functional comparison. Presentations included: Customer Relationship Management, Supply Chain Management, Quality Management, Document Management, Maintenance Management and Human Resource Management.
- Completed the following projects:
- Arayby Plast – Plastic Production; Process Design and implementation
- CCIAZ – Chamber of Commerce; Process Design and implementation
- Ciment de Sibline – Cement Production ; CMMS
- Cimenterie Nationale – Cement Production ; CMMS
- EDZ – Power Distribution; CMMS and GIS
- ETS BREIDY – Water Distribution; Process Design and implementation and CMMS
- Gardenia Spices – Food Production; Process Design and implementation
- Hopital Tel Chiha – Hospital; CMMS
- Siemens – Telecommunication; Process Design and implementation
- KAHRAMAA – Water Laboratory; Process Design and implementation
- INDEPCO – Diesel Generators Production; Process Design and implementation
- IHS – Telecommunication; Process Design and implementation
- ALPS – Logistics; Process Design and implementation
- IGTC – Gas Plant ; CMMS and EDMS
- TASC – Telecommunication; Process Design and implementation
April 2001– April 2005
CMMS Project Manager APAVE, Lebanon
- In charge of all activities of CMMS (Computerized Maintenance Management System) used by industrial organizations for the management of their Maintenance activities. Some project implementation aspects included: audit, Definition of project objectives, establishing detailed planning, Analyzing and defining data structures, Installation of application, Configuration and tailoring, Training of administrator, and Training of users. Prepared maintenance process for the industrial organizations and its computerization. Conducted trainings on quality tools, fundamentals of quality management system, internal audit and performance appraisal.