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Lisa Chrabieh Beyrouthi

CAREER OBJECTIVE    

Dedicated and experienced seeking a career path in educational institution.I am looking for an opportunity where I can use and apply my passion for educational management and use my professional experience to drive positive change in my community by applying the institution values.

KEY SKILLS

  • International Business Protocol & Etiquette: creating a professional and mutually respectful environment is a key for every business to thrive
  • Marketing techniques (conventional and digital): Growing your business nowadays can’t be done offline therefore we need to build the brand by going online
  • Sales & Distribution: Having the right service or product and don’t know where and how to distribute and sell it is a great loss for the company
  • Negotiation: Closing deals and achieving the target is my specialty
  • Communication: improves the relationship among teams, inspires high performance and enhances the workplace culture
  • Team Building & Management: Having bonds and loyalty to our team and company is in my ethical believes
  • Coaching: Every person needs a coach and here I am to assist my team to perform and get out the best of it
  • Conflict resolution: Life is full of conflicts; my challenge is to be resilient and solve conflicts that cross my career.

EDUCATION

2008 – 2011                                        Lebanese University, Beirut, Lebanon

Bachelor of Arts in Sociology

 

2002 – 2004                                        Lebanese American University, Beirut, Lebanon

Master in Business Administration – Major in Marketing

 

1996 – 2000                                        Université Saint Esprit Kaslik, Lebanon

Bachelor in Business Administration – Major in Management

 

1982 – 1996                                        Collège des Soeurs des Saints Coeurs, Bickfaya, Lebanon

Lebanese Baccalaureate – Philosophy

WORK EXPERIENCE 

Jan 2023 – present                                 Sagesse University – Ecole Hotelière de Lausanne

Lecturer at Sagesse University – Ecole Hotelière de Lausanne – Faculty of Tourism & Hotel Management

(Conflict Management, Hospitality & Customer Experience Management) courses are delivered in English.

  • Preparing and delivering lectures, tutorials, workshops, and seminars.
  • Developing curricula and course material that can be used across several platforms.
  • Setting and grading assignments, tests, and exams.
  • Participating in training opportunities and initiatives at the institution.

  • Sep 2018 – present                             Saint Joseph University – IGE

    Lecturer at IGE/USJ Hotel management and Sales & Marketing majors

    (Protocol & Etiquette, Art of service and Management courses are delivered in French & English)

    • Develop and issue educational content including notes, tests, and assignments.
    • Organize supplies and resources for lectures and presentations.
    • Deliver personalized instruction to each student by encouraging interactive learning.
    • Plan and implement educational activities and events.

  • Sep 2016 – present                            MENAPE Protocol & Etiquette Academy, Beirut, Lebanon

    Founder and Trainer

    (Protocol & Etiquette, Art of service, Housekeeping & rooms division, Management, Marketing, Sales, Emotional

     Intelligence, and Leadership) all these courses can be delivered in English as well as in French.

     

    • Leading the strategy of the Academy
    • Supporting the educational staff
    • Preparing and controlling payment processes (salaries, procurement, cash flow)
    • Oversighting the logistic requirements and procurement plan
    • Ensuring that the operational tracking, filing, and documenting systems are in place
    • Creating and developing new services
    • Providing technical support
    • Training the team

  • Jan 2011 – 2019                                  B.Trade SAL, Beirut, Lebanon

    Executive Director

    B.Trade SAL owns the  franchise of Yogorino Italy

    • Managing the company and all promotional aspects
    • Handling the purchases, budgets, shipping and correspondence with suppliers
    • Controlling data entry, stocks, sales and lab tests & activities
    • Recruiting and training sales consultant

  • Oct 2005 – Jan 2008                           Khalil Fattal & Fils Group – Columbus SAL, Beirut, Lebanon

    Brand Manager handling Vileda & Pyrex

    • Handling P&L, A&P, Retail Audit analysis and Competition Reports
    • Dealing with advertising agencies for ATL activities
    • Organizing focus group studies and promotional aspects of each brands
    • Managing a team of 10 salespersons and coordinating with the cash van and key account managers

  • Oct. 2003 – Oct.  2005                                    Khalil Fattal & Fils Group – Magnet SAL, Beirut, Lebanon

    Brand Manager handling Braun, Leifheit, Soehnle, Pyrex, and Kärcher

    • Managing the relationship with all related Key Accounts
    • Handling Corporate Relationship with suppliers
    • In charge of B2B sales activities

  • Sept.  2002 – Sept. 2003                     Khalil Fattal & Fils Group – Magnet SAL, Beirut, Lebanon

    Direct Sales Manager directly handling Corporate Relationships with suppliers

    • Succeeded in establishing the Kärcher Door-to-Door activity
    • Managing of 8 Unit Managers and 120 Sales Consultant
    • Established a Sales Motivation Scheme
    • Reached the forecasted sales target
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